Frequent cases
The cases UNRLZD users hit most, ranked by how often we see them. Each starts with the words the app shows.
Find the words on your screen in the list. Each page says what happened, what to do, and where your funds are.
- Asked to set up this device againThe app shows “New device”Device
- Not enough NEAR for feesThe app shows “You need … more NEAR for network fees”Trading
- NEAR deposit shows UnconfirmedThe app shows “Unconfirmed”Deposit
- Setup asks for funds againThe app shows “One more step”Setup
- Deposit from another network is slow or returnedThe app shows “Returned to your NEAR Intents balance”Deposit
- Withdraw won't send everythingThe app shows “Nothing to withdraw right now”Withdraw
- A 24/7 order is waitingThe app shows “Needs you”24/7
- Trading shows LockedThe app shows “Locked”Device
- Signed in on another deviceThe app shows “Signed in on another device”Device
- Price moved past your slippageThe app shows “Price moved past your {n}% slippage”Trading
None of these fixed? Support lists what to send so we can find your case on chain.
Last verified 15 October 2026 against R4.