FAQ
Short answers to the questions traders ask most, each with a link to the page that has the detail.
Your account and your money
Section titled “Your account and your money”Who holds my money?
Section titled “Who holds my money?”You do. We can’t move or freeze your money. Your NEAR and tokens sit in your trading account, a smart contract on NEAR owned by the wallet you signed in with. What UNRLZD is lists what we can pause and what we can’t stop.
What is the trading account’s name?
Section titled “What is the trading account’s name?”Sixteen letters and digits worked out from your wallet’s address, followed by .trade.unrlzd.near. The account menu shows it under your wallet.
Who can change the account’s code?
Section titled “Who can change the account’s code?”The account runs one shared contract, named by the hash of its code. The factory’s admin is the DAO (unrlzd.sputnik-dao.near). Your account’s code changes only when your wallet upgrades it, or through auto-upgrade, which is off until you turn it on. Verify the contracts rebuilds the hash from source.
Can UNRLZD read my trading key?
Section titled “Can UNRLZD read my trading key?”No. The trading key is made inside the signer frame, and the page can ask it to sign but can’t read it. The frame checks every request before it signs.
Trading
Section titled “Trading”What does a trade cost?
Section titled “What does a trade cost?”A 0.75% fee on trades that fill, taken on the NEAR side, plus NEAR network gas. A trade the pool refuses costs only its gas. Fees and costs has the numbers.
Why is the amount I can spend lower than my balance?
Section titled “Why is the amount I can spend lower than my balance?”The ticket keeps back the 0.05 NEAR reserve, the fee, and the gas to sell the token later, so the account has the NEAR to sell the position later. Buy explains N available.
Where do my trades go?
Section titled “Where do my trades go?”To Rhea, Rhea DCL, Plach and the launchpads listed in Venues and tokens. The trading account sends a swap only to a venue on its own list, with itself as the recipient.
What if the price moves before my trade lands?
Section titled “What if the price moves before my trade lands?”If less than your signed minimum would arrive, the pool refuses the swap: nothing is bought and no fee is charged, but the gas is burnt. Price moved past your slippage has what to do next.
Do 24/7 orders run with the app closed?
Section titled “Do 24/7 orders run with the app closed?”Yes. The order is stored in your trading account, and our order service sends it when its price is reached, exactly as you stored it. It can fill late, at a worse price within your slippage, or not at all. 24/7 orders covers placing and reading them.
Funds and devices
Section titled “Funds and devices”How do I add funds from another network?
Section titled “How do I add funds from another network?”Open the account menu and choose Deposit. Everything that isn’t NEAR on NEAR is converted to NEAR by NEAR Intents on the way in. Add funds lists the networks for each way of signing in.
Why am I asked to set up this device again?
Section titled “Why am I asked to set up this device again?”Your browser deleted the trading key it kept. Your funds are untouched; approve once in your wallet and trading works again. Asked to set up this device again lists what deletes it.
How do invites work?
Section titled “How do invites work?”A trader who signs up through your link gets the 10% rebate on each fee. Inviters get 25% of each fee after the 10% rebate (22.5% of the fee). Both are paid in NEAR every day. How invites work and the Invite FAQ have the details.
None of this answers my question
Section titled “None of this answers my question”Support lists what to send so we can find your case on chain.
Last verified 15 October 2026 against R4.