Asked to set up this device again

UNRLZD shows New device and asks you to confirm in your wallet, on a browser you already used. Why the trading key went missing and how to get it back.

New device Confirm once to use your account here. — After you sign in, with a Continue button. Learn more reads: Each device gets its own trading key, so trades sign instantly without a pop-up. Your funds are untouched.

If this browser’s key is still listed on your account but the browser deleted its copy, the screen says so instead:

Trading key cleared Your browser removed it. Approve once to trade again. Funds untouched.

What happened

Your trading key lives in this browser’s storage, inside the signer frame. The browser deleted it, so the app treats this browser as a new device.

These delete it:

iPhone and iPad, any browser, and in-app browsers in wallet apps. They keep the signer frame’s storage in memory only. It is gone when the system closes the browser in the background.
Safari on a Mac after it quits, and after seven days without a visit to the site.
Clearing site data or using a private window, in any browser.

This is the case we see most often.

What to do

Press Continue.
The signer frame shows one button. Press it (Turn on trading). That makes a new key for this browser.
Approve once in your wallet. This adds the new key to your account.

Re-check at launch

iPhone key home: if the signer change that keeps the key on iPhone and iPad ships in R4, these browsers show Locked after the system closes them, and one tap on Unlock trading opens “Unlocking trading…” with no wallet approval. Confirm on launch day which of the two flows R4 has, then keep one.

Your funds

Untouched. They are in your trading account on chain, and a new key changes nothing about them. 24/7 orders keep running while no device is set up.

Type your recovery phrase only into your own wallet app, never into a web page that asks for it.

Last verified 15 October 2026 against R4.